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FAQ's

Do you ship Internationally ?
Yes we ship internationally. To all countries excluding Nicaragua, Cuba, Iran, North Korea, Syria, Sudan, Serbia, Algeria, Oman, Montenegro and Tunisia.
 
What is the Sizing like ?
Our sizing is standard Australian sizes – please see our SIZE GUIDE on website. We will do our best to let you know the fit of as many styles as we can through social media and in the description of the garment. Please see our Size Guide for general information & garment sizing.  If you still have specific questions about the fit of a style, please email us at hello@grettyrosethelabel.com
 
What payments do you accept ?
We accept payment by credit card, debit card, PayPal and After Pay. We unfortunately do not accept Amex or Diners
 
Do you have a store?
Gretty Rose The Label is online only.  We have made it as easy and affordable as we can so you can shop in the comfort of your own home!
 
What happens when a item I want to purchase is not available ?
Our sizes and styles are limited so avoid missing out on a particular item please make sure you keep an eye out on our social media pages
Instagram : @grettyrose_thelabel
Facebook : www.facebook.com/grettyrosethelabel
Snapchat :  grettyrose1
And sign up to our email series. Our items can sell out within hours and we cannot always guarantee to get the same items restocked. We will however always do our best to restock ‘popular items’
 
When I add something to my cart will it save it for me ?
When you add something to your cart it does not automatically save it for you, this means processing your order as quickly as possible is recommended.

How do I place an order ? 
Placing an order through Gretty Rose The Label is easy. Once you have selected the item then select the colour, quantity, size and click “Add to Cart” Any time you would like to check on the products you have selected simply click on My Cart icon in the top right hand corner. You can continue shopping or proceed to check out
 
How do I checkout ? 
When you’ve finished shopping and reviewed your cart, click the ‘Check Out’ button.  After placing your order, you will receive an automated acknowledgement email.  Once you are ready to check out, you will be directed to the shipping confirmation page where you can select the type of delivery you require, and complete the delivery and/or billing addresses. All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been dispatched. 
For domestic orders, please allow one to two business days from the date of shipment for your parcel to arrive. For international orders, please allow 8-15 business days from the date of shipment for your parcel to arrive. Business days do not include weekends or national public holidays and the delivery time frame excludes delays caused during international custom’s processing. 

Can I return an item ?
Yes if an item doesn’t fit you can return it within 7 days of receiving it. We process all returns as quickly as possible, however please allow up to 5 business days for us to process your return once we have received it. You will be notified via the email address you provided. Please print and fill this RA FORM 

Where do I send my returned order to ?
Please send your return to the following address:
3/73 Township Drive
Burleigh Heads, Queensland 4219
AUSTRALIA
Please see our Terms & Conditions for more information about what info on what to include with your return.